Information

If you owe money, the person or organisation to whom you owe the money may take enforcement action against you. The following questions and answers should cover most of the information that you will need in these circumstances but you may also contact Swift Credit Services Call Centre on 0844 546 6907, Monday to Friday from 8.30am to 5.00pm for further information or to make a payment.

Who do Swift work on behalf of?

Swift provides services for Local Authorities, Magistrates Courts, commercial landlords, solicitors and many other public and private companies nationwide.
We recover Council Tax and Business Rates, Penalty Charge Notices, Distress Warrants, commercial rent arrears, as well as offering other services.

All Swift’s bailiffs are authorised to enforce warrants/orders on behalf of creditors.

How do I know the bailiff is employed by Swift?

All bailiffs employed by Swift are issued with a Company Identification Card in addition to their County Court Certificate and will produce the same on request.

Why has the bailiff called?

The bailiff has attended to collect an outstanding debt passed to us by our Client, who may be a local authority, Her Majesty’s Courts and Tribunals Service, or a private company or organisation.

A bailiff has attended my address and left a letter/notice whilst I was out. What should I do next?

Please contact the bailiff immediately on the telephone number provided on the paperwork left at your property. If you are unable to contact the bailiff you should contact our offices immediately using the details provided on our contact page and speak with one of our Customer Service Advisors who will discuss the options available to you. Alternatively you may contact us by email or post using the contact details provided.

If you do not make contact the bailiff may make further visits and this may increase the amount of fees. You should not ignore this matter: the debt will not go away and each time our bailiff visits your property additional costs may be incurred.

What charges can a bailiff make?

Most of our charges are set out in the relevant legislation, depending on the type of debt we are collecting. Any other charges are agreed with our client in advance.

How can I make payment?

Full details on how to make payment can be found in the “How to Pay” section.

What powers do bailiffs have?

Bailiffs are entitled to gain peaceful entry into your property, in order to seize goods of the person owing the debt and to remove and sell the same at public auction to settle the debt.

When enforcing Distress Warrants issued by a Magistrates Court, bailiffs are permitted to use force to enter premises in order to execute the Distress Warrant, provided the force used is reasonable and the circumstances have been approved as appropriate by the Court.

What should I do if I am unable to make a payment or miss a payment?

You should contact our offices immediately to discuss the arrears due; you should not miss or reduce payments without discussing this with our offices.
If you fail to make payment as agreed further action will take place to enforce the debt outstanding and additional costs could be payable.

I am experiencing financial problems where can I get help?

Help and advice can be obtained from:

Local Citizen's Advice Bureau (see your www.citizensadvice.org.uk or the Yellow Pages for contact details);

National Debt Line. on 0808 808 4000;

The Consumer Credit Counselling Service on 0800 138 1111.

How can I make a complaint regarding a Swift employee?

Swift expect all members of staff to act in a professional and courteous manner. If you wish to make a complaint you should send it to:

Mrs S Olivier
Complaints Officer
Swift Credit Services Ltd
2 Penydarren Road
Merthyr Tydfil
CF47 9AH

Alternatively you may email us using sales@swiftcredit.co.uk