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Swift provides an efficient and professional recovery service for Council Tax and Non-Domestic Rate debts to clients throughout England and Wales.
All our bailiffs are directly employed, certificated and fully trained, meaning you can have confidence in the integrity and ethical standards of the process.
With twenty years’ experience in recovering local authority debts, we have an established and effective recovery process, including visits, letters and telephone calls, which can be tailored to meet your council’s requirements. In particular our bailiffs are trained to obtain full information from debtors, such as their National Insurance number and the name of the employer, to allow the council to explore all possible recovery options.
Our suite of procedures for collecting local taxation debt includes “soft enforcement”, such as SMS text reminders, where debtors simply need a nudge in the right direction, through to removal of goods and execution of arrest warrants for the most intransigent of debtors.
Swift has achieved consistently high collection rates over many years for a range of clients from small shire councils to large inner-city metropolitan authorities. Each client is allocated a dedicated account administrator, providing a consistent point of contact for day-to-day inquiries. We also employ bailiffs strategically throughout the country, which brings the benefits of local knowledge and an improved speed of response, as well as minimizing travalling and therefore environmental impact.
All accounts are visible to the council at all times through our dedicated and secure client website, with up-to-the-second information as a result of live updating from the bailiffs’ PDA devices and our account management system. Clients can also use the website to make live changes to debtors’ accounts, 24 hours a day and 7 days a week.